Engage Customer

“SHOWING ORGANISATIONS HOW EFFECTIVE JOINED-UP CUSTOMER AND EMPLOYEE ENGAGEMENT STRATEGIES CAN DRIVE IMPROVED PERFORMANCE AND PROFITABILITY”

An extensive global community of over 48,000 Directors, Senior Execs, Management and Heads of responsible for the ‘customer’ in large to corporate sized organisations, we help these household brands devise and implement winning customer and employee engagement strategies. Our mantra is that organisations need to be where their customers are. They need to cut across their own internal silos, take a more holistic view of their customers, both internal and external, and deliver a consistent and appropriate service across all channels, offline,
online, social and mobile.

EngageCustomer.com

Engage Employee

“THE COMPLETE RESOURCE FOR LEADING EDGE THINKING ON THE ISSUES, CHALLENGES AND OPPORTUNITIES RELATING TO EMPLOYEE ENGAGEMENT AND ITS IMPACT ON CUSTOMER ENGAGEMENT, PERFORMANCE AND PROFITABILITY”

The essential resource to a community of over 29,000 leaders looking for leading edge thinking on the issues, challenges and opportunities relating to employee engagement and its impact on customer engagement, performance and profitability. Research reveals that the two most important business challenges identified by CEO’s are around their people and their customer  relationships. There is an irrefutable body of evidence which proves that organisations with engaged employees have more engaged customers and as a result gain longterm competitive advantage. Research also shows that fewer than one in three people are fully engaged with their work. The cultural and commercial benefits of organisations taking an holistic view of their employee and customer engagement strategies are proven.

EngageEmployee.com

Engage CX Marketing

“SHOWING THE PIVOTAL ROLE MARKETING PLAYS IN CREATING, MAINTAINING AND ENHANCING CUSTOMER EXPERIENCE, ENGAGEMENT AND LOYALTY”

Taking a deep dive into the challenges and opportunities relating to the customer experience (CX). Research shows that the marketing function is playing an increasingly important role in customer experience as advances in technology enable greater customer understanding and insight, allowing organisations to increasingly personalise and tailor their offering to ever more demanding and proactive customers. Organisations are continually developing strategies designed to understand and deliver consistently on the expectations of their customers. Marketing is central to the success of these strategies, Engage CX Marketing is designed to be the first port of call for marketing executives looking for the tools and techniques needed for customer loyalty, competitive advantage and business success.

EngageCxMarketing.com

Engage CX Sales

“DELIVERING A SEAMLESS AND POSITIVE CUSTOMER EXPERIENCE STARTS WITH THE SALES REPRESENTATIVE, CX NEEDS TO BE AT THE CORE OF AN ORGANISATION”

Customer experience is a term on everyone’s lips, unfortunately it is not always totally understood, many commercial professionals think CX is customer service, while other think it’s promotion. The entire organisation must commit to CX, the culture of the company needs to put the Customer at the centre of everything they do. The best kind of CX is built on a deep understanding of the customers. Can a sales-driven culture also have a Customer Experience driven culture? Absolutely. This growing community of Senior Sales professionals are firmly focussed on putting CX at the core of an organisation.

EngageCxSales.com

International Engage Awards

“THE INTERNATIONAL ENGAGE AWARDS ARE RECOGNISED BY THE INDUSTRY AS THE ONLY AWARDS PROGRAMME CELEBREATING CUSTOMER AND EMPLOYEE ENGAGEMENT”

The Engage Awards, now in their fourth year, launched with 12 categories in 2016, rising to 19 categories last year, providing even more opportunities for organisations and individuals to showcase their achievements. The International Engage Awards continue to shine a light on organisational excellence and also recognise individuals who have accomplished significant achievements within the fast-evolving customer and employee engagement market. The Awards will once again encompass excellence in contact centres, online marketing, outsourcing, and also recognise emerging leaders in the fields of customer and employee engagement.

EngageAwards.co.uk

The only joined-up customer experience event to drive successful customer and employee engagement strategies for organisations looking to improve customer retention, loyalty and business performance and profitability.

The Customer Engagement Summit is now in its 9th year and recognised as the largest Customer and Employee engagement event in the Europe. In 2016 was once again a huge success held in Central London and attended by 900+ c-level delegates. The Summit attracts superlative feedback from attendees and provides a heady mix of world class case studies across industry sectors.
The summit once again showcases organisations who are getting their customer and employee engagement strategies right, interactive presentations, workshops, panel debates featuring leading
practitioners, economists and academics from around the globe and a host of high level but informal peer to peer networking opportunities, round table sessions and a post event networking party

EUROPE’S BIGGEST EMPLOYEE ENGAGEMENT EVENT

Progressing into its seventh year, the Employee Engagement Summit is firmly established as Europe’s premier event, examining all aspects of work under the overarching theme of how technology is changing the face of employee engagement. There has never been a better time to attend the Summit, as a growing number of organisations are realising the business benefits that accrue when they forge a link between engagement of their employees and their customers. By joining us on the day, you’ll be part of a unique experience that includes 70+ industry experts sharing their exclusive case studies, interactive workshops, as well as networking opportunities with delegates working in similar roles to yourself.

Now in its 5th year – the conference returns for 2020 !!

Contact centres remain well placed to become the beating heart of an organisation’s customer engagement strategy. It is the contact centre that can deliver the customer insight that is needed in a business environment where our customers are in control of how they choose to interact with organisations and where the so called ‘customer journey’ is ever more complex. The chief aim of the 2019 conference was for delegates to go back to their organisations armed with all the tools strategies and techniques they needed to deliver successful contact centre strategies in this brave new technology driven customer centric world. Delivering great employee and customer experiences is recognised at board level globally as one of the key business differentiators driving competitive advantage, and the changing face of the contact centre is as the sharp end when it comes to linking the voice of our colleagues to the voice of our customers. We hope to see you again for the 5th Future of the Contact Centre conference next year!

Discover the Future

Automation, AI and Robotics are undoubtedly forming the core of any strategy relating to enhancing customer experience, with new technologies enabling us to create stronger relationships with customers through fast, accurate and consistent responses to their queries. Join us at this unique, interactive and intimate event that will allow you to network with 100+ peers working in similar roles to yourself, as well as giving you the opportunity to hear from global experts, leading edge technology companies and also from organisations implementing automation and AI strategies in the field of customer engagement. Our speakers will be discussing how you can deliver the business value of AI, how you can bring people and technology together to drive digital transformation, how you can use AI in your CRM in order to create and protect customer value, the smart actions of leading companies, critical conversations that you need to have on the road to adoption, and ultimately how to implement intelligence to transform customer engagement. So, whether you’re in a position where you’re wanting to know more about how the use of new technologies is having an impact on how we interact with customers, or if you’re actively rolling out strategies relating to automation, this Forum will be perfect for you as we drill down into these exciting new areas.