Now in its 5th year – the conference returns for 2020 !!
Contact centres remain well placed to become the beating heart of an organisation’s customer engagement strategy. It is the contact centre that can deliver the customer insight that is needed in a business environment where our customers are in control of how they choose to interact with organisations and where the so called ‘customer journey’ is ever more complex. The chief aim of the 2019 conference was for delegates to go back to their organisations armed with all the tools strategies and techniques they needed to deliver successful contact centre strategies in this brave new technology driven customer centric world. Delivering great employee and customer experiences is recognised at board level globally as one of the key business differentiators driving competitive advantage, and the changing face of the contact centre is as the sharp end when it comes to linking the voice of our colleagues to the voice of our customers. We hope to see you again for the 5th Future of the Contact Centre conference next year!