“THE COMPLETE RESOURCE FOR LEADING EDGE THINKING ON THE ISSUES, CHALLENGES AND OPPORTUNITIES RELATING TO EMPLOYEE ENGAGEMENT AND ITS IMPACT ON CUSTOMER ENGAGEMENT, PERFORMANCE AND PROFITABILITY”
The essential resource to a community of over 29,000 leaders looking for leading edge thinking on the issues, challenges and opportunities relating to employee engagement and its impact on customer engagement, performance and profitability. Research reveals that the two most important business challenges identified by CEO’s are around their people and their customer relationships. There is an irrefutable body of evidence which proves that organisations with engaged employees have more engaged customers and as a result gain longterm competitive advantage. Research also shows that fewer than one in three people are fully engaged with their work. The cultural and commercial benefits of organisations taking an holistic view of their employee and customer engagement strategies are proven.