Since 2009, Engage Business Media (www.ebm.media) has helped our global community of over 120,000 leaders in Customer Experience, Human Resources, Marketing, and Sales devise and implement winning Customer Experience, Employee Engagement, CX Marketing, and CX Sales strategies.
Over the past decade, we have provided our communities with a series of hugely successful and industry-leading face to face live events including Conferences, Directors Forums, Leadership Roundtable Focus Groups including our flagship ‘must-attend’ annual Customer Engagement Summit, now in its ninth year, which has grown to become a two-day event attended by over 1,200 senior industry professionals, with the International Engage Awards taking place in the evening after the first day. We are in an enviable position of successfully attracting these C-level, Senior Director-level Management, and Heads of responsible, for the implementation and strategy of their customer and employee engagement. Our conferences enjoy 30% annual year-on-year growth and are industry-recognised leading events within their sector.
Who We Do It For
We are in an enviable position of working with some of the worlds largest and most recognised brands. Our events and media are demonstrable vehicles for thought leadership, business development, lead generation, and brand awareness.
These communities are supported by our dynamic news-driven industry-recognised websites EngageCustomer.com, EngageEmployee.com, EngageCxMarketing.com and EBM.media, each publishing weekly newsletter alerts, ground breaking webinars, podcasts, research, surveys and more – collectively reaching over 250,000 professionals every month.
Our mantra is that organisations need to be where their customers are, they need to cut across their own internal silos, take a more holistic view of their customers and deliver a consistent and appropriate service across all channels, offline, online, social and mobile
There is an irrefutable body of evidence which proves that organisations with engaged employees have more engaged customers resulting in long term competitive advantage. There are also cultural and commercial benefits of focusing on employee engagement strategies
Taking a deep dive into the challenges and opportunities relating to the customer experience (CX). Research shows the marketing function is playing an increasingly important role in CX as advances in technology enable greater customer understanding and insight
“Our shared values are timeless. They describe the core principles of what we stand for, how we do things and distinguish our culture.”
It’s about dreaming big and changing the game, we aim high and lead the way, driving initiatives that make us best in its class. When our customers and our employees grow, we grow.
We make every decision and measure every outcome based on how well we serve our customers. We put the customer at the heart of everything we do. Surpassing expectations, every time.
It’s nice to be around happy, motivated, and positive people. It’s good for you, for the team, and for our customers. We look for this. Our employees are our most important asset.
Be yourself, bring your own perspective and you’ll belong. Be real, honest, approachable and work together. Relationships deliver results. We are committed to building a encouraging and caring environment.
We hold ourselves accountable for outcomes and operate with honesty and integrity. When we see a problem, we move to solve it and don’t pass the buck. We do what we say we’ll do.
Our growth is based on mutual success. We set a high personal bar and create a lasting and positive impact within our industries. When we work hard and stay focused we believe anything is possible.
Nothing is more important than the trusted relationships we have with everyone. Integrity is the defining quality of our people and work. Strive to do the right thing, act truthfully and honourably.
We are excited to announce that our team has moved to a new office, our old office served us well, and we made some great memories there, but we couldn’t be more excited about our new space!!
If you want to enquire about any of our events or require further information please don’t hesitate to get in touch. We also welcome feedback, let us know if we have helped or alternatively we need to put something right!